Refund Policy
We want you to feel confident buying a MyCarPilot assessment. This policy explains when you are entitled to a refund.
Our Commitment
If your assessment fails to generate after you have paid, contact us and we will either re-run your assessment or issue a full refund. Your payment is always protected.
Digital Assessments
Because an assessment is generated and delivered instantly, assessments that have been successfully generated are generally non-refundable unless there is a fault on our side (for example, the assessment fails to generate or contains a significant error caused by us).
How to Request a Refund
Contact us with your payment and vehicle details and we will respond within one working day. Please include as much detail as possible so we can resolve your request quickly.
Processing Time
Approved refunds are processed back to your original payment method. Depending on your bank, refunds typically appear within 5–10 working days.